International Customer Operations Executive

 

Sales Orders

All orders to be loaded monthly, efficiently and accurately by the team.

Assist with the receipt of payment & collection of orders in time to achieve Customer order deadlines.

Responsible for producing reports as and when required.

Responsible for the fast tracking of sales orders & providing ETA’s as and when required with a full understanding of our Operational process

Process Claims / Credits as & when required.

Customer Queries

Deal with all Customers queries, orders, and payment enquiries in a professional and timely manner – providing excellent Customer Service at all times.

Attend bi-annually store visits with the Area Manager and quarterly National Account order book review meetings.

 

Sales Team

Maintain tidy order book & manage the outstanding debt for nominated accounts to meet Company objectives.

Communicate customer requirements to the relevant internal departments

Provide support within the Customer Operations team as and when required

 

Person Specification

ESSENTIAL

Educated to GCSE level or equivalent – including Maths & English

Experience of working in a Customer focussed environment

Be able to demonstrate excellent administration and organisational skills

Experience of using Microsoft Word & Excel

Excellent interpersonal and communication skills – verbal and written

Problem solving ability

Good time management skills

The ability to prioritise calls & workloads

Fluent in French.

Able to accept change

Excellent standard of Customer Service Skills

Excellent Interpersonal & Communications skills – written & verbal

Organised & Methodical

Be able to respond quickly to issues and work to resolve them in a timely manner

Able to work cross-functionally

Able to work effectively as part of a Team

Problem solver

Highly pro – active with respect to communications

 

DESIRABLE

Brand or Industry knowledge in footwear / fashion.

Customer services training

Experience of using Lotus Notes

Experience of using SAP

Experience of working cross functionally with Commercial, Operations, Finance & Design teams.

 

This is a permanent role paying circa £25K plus 5% annual bonus, 25 days holiday with pension and on-site pool and gym facilities.